Crisp Voices Blog
Mobile Search Isn't the Only Path to Site Discovery
30 Apr 2008 - Tamara GruberMobile Search continues to be a hot topic as more publishers are putting up mobile websites and off-deck site discovery continues to be a challenge. Through our Publisher Network of over 200 mobile websites, we see that off-deck traffic is growing and now represents nearly 40 percent of mobile web traffic. Surprising to some, unlike the online world, less than 4 percent of total mobile web traffic is driven by search engine discovery.
While mobile search continues to grow, to promote site discovery publishers need to market their mobile sites through existing channels and enable visitors to easily access and bookmark their site. For example, if you visit CNNMoney.com, and click on mobile, the site allows you to enter your phone number to receive an SMS message with a link to the site. Other companies, such as Visa Signature, are including a short code or mobile website URL in their outdoor and event marketing to create an immediate call-to-action. Liken mobile to the early days of the web when suddenly companies began putting their website address on all their marketing materials and advertising.
Mobile Web Keeps People Twittering all Day, Connects World
16 Apr 2008 - Tom LimongelloJust like everything else you've been reading, Twitter saves the day, but on mobile it saves much more of the day. Does anyone know Twitter's mobile web traffic based on their ~1MM users? Has anyone really commented about how this is the most global platform the web has ever seen? Even Facebook has to translate into each language to become relevant and Google has to strategize about how to win in China. Twitter does not. I wouldn't have known since it's been 5 years since I've been back to China but Paul Denlinger asked on Twitter if Twitter was the US's QQ. [The background is Chinese startup Tencent developed QQ, which is like AIM and a Twitter-like mobile site TaoTao, which has Chinese carrier SMS support.] QQ has not made Chinese users ignore Twitter - and why is that? It's because once Twitter users anywhere figure out that they can twitter without text messaging there is an epiphany for each user as the text buzzing silences. We see Twitter as the asynchronous IM platform that only shows us what we choose to see from anywhere in the world at all times of day (sounds like the promise from web 1.0 doesn't it?). The only difference between silicon valley and silicon alley is exactly 3 hours of twitter posts, china 12 hours (for half the year :-) ). Twitter is the first platform to actually address what people in mobile marketing conferences have said over and over with each successive death of mobile web: "It's the most personal device, that people would less likely leave at home than their keys." If you carry your phone 18 hours a day that means that you have a much better shot at catching Robert Scoble's updates about being on his startup tour in Israel this week on mobile. As I'm writing this I've just noticed that Kaiser Kuo is now following me. Kaiser blogs from Ogilvy in China, and if you follow him on Twitter (go ahead,) you might see some interesting stuff from him at 9pm as China wakes. If you get all of your information while at your desktop then you are missing out - you can catch updates as you wait for the bartender to pour your beer. I also can't wait to see people from Cuba start twittering. I wouldn't be able to deal with direct dialogue, but as Ian Schafer points out it's the way to peek into our neighbor's windows, because Twitter gets the rules of engagement just right. Evan Neufeld from M:Metrics explained recently that mobile is about creating multi modal access in a world where mass marketing is dying. So for now WAP, (m.twitter.com, twapper.com) iPhone Twitter sites (itweet.net, hahlo.com, twitter.thincloud.com) and whatever else you use to access Twitter is making your mobile phone a great place for mobile content discovery, especially for breaking news and even with news features and commentary. Once you land from Twitter to a blog or news site you might find a neatly placed advertisement if the site is optimized for mobile devices. Twitter helps us find things and as Mark Cuban recently said if news is important it will find me. Michael Arrington showed us last week in his comcast/chicken example how Twitter can be used in emergencies, and Bill Thompson showed us how we can participate in conferences that we cannot attend, like SXSW during the Zuckerberg/Lacey panel.
Mobile Web Pronounced Dead Again!
15 Apr 2008 - Tom LimongelloIf we only look at the last year, mobile web has died many deaths, if we look back to 2000 it has probably died more than Kenny from South Park. Here lies WAP (WAP is dead), and here's mobile web killed with the iPhone, oh, and here is when mobile applications died a couple of months ago, and here's someone writing that those deaths should make way for RIA on mobile . And here it is again,the CEO of Mowser says it's over via ReadWriteWeb. It's really easy to say anything mobile is dead. Philosophically, anything that is ad-supported does not exist until you can hear the sound of more than one media buyer clicking. Jermaine from Flight of the Conchords might say "Be more constructive with your feedback." The iPhone's Safari browser is here, but the mobile web still exists in a better form then it did previously. For some reason bloggers see the need to mark each evolution in mobile web as a death. Looked at from a blogger's perspective, mobile web is a cat that dies as each markup language ceases to be the bleeding edge - wml, chtml, xhtml, etc. So do we listen to the CEO of Mowser say that the Mobile Web is a black hole that we need to escape from? Before we do that, for one moment let us honor John Wheeler today by correctly characterizing the properties of a black hole. Is it also true that there's no value in mobile as a channel for distributing music? That's what I'd think if I believed the following a recent study covered on MocoNews. After reading this I imagined a fake steve jobs post where Will Ferrell's Mugatu from Zoolander is saying 'I feel like I'm taking crazy pills!' as he downloads 'Relax' onto his iPhone and browses for piano-key neckties to cool himself down. I think what's important here is to balance the volume of opportunities when discussing mobile content and mobile marketing then just to marvel at the crashing sound when MVNOs or other mobile focused-businesses fall into the seeming black abyss. If your content cannot escape or exist outside the mobile phone, then it is not the fault of the marketing channels like the mobile web or mobile homescreen. Mobile has channels (text, email, web, homescreen) and those channels are opportunities and should not be attributed to the cause of death of a business. Here's the company line: in 2008 it's still about no mobile phone left behind. Us cool cats with iPhones can lead the charge into deeper content discovery on mobile phones but we are not the only people who carry phones, and increasingly we are not the only ones who access the browser. And all this talk of no activity on the mobile web--just as the greatest mobile web revolution is beginning.
Quality Counts: Crisp-powered Sites Up for Webbys, Apple Staff Pick
11 Apr 2008 - Tamara Gruber
According to Nielsen Mobile, more than 13 percent of the (oops, thanks for the correction)32 40 million mobile subscribers in the U.S. access the Internet from their phone monthly (as per Nielsen.) Of the sites that consumers are visiting, we see over 60 percent of them are still going to "on-deck" sites, with another 27 percent of traffic going direct to the address or bookmarked sites. In fact, only a mere 4 percent of mobile web traffic is driven from search. This shows that consumers are looking for information that not only is fast and relevant, but also from publishers that they trust.
Given the awkwardness of the phone interface, the size of the screen, and the nature of the medium, the average consumer does not want to take chances on sources they are not familiar with. In other words, quality counts. Crisp understands these needs and how to automatically optimize content for a myriad of device types. So it is no wonder that five sites that were created and powered by Crisp have been nominated for Webby Awards.
In the News category, Crisp-powered sites dominate, with three out of five nominations -- CNN, USA Today, and NPR. Under Entertainment, two of the five sites nominated are powered by Crisp -- Bravo and Cosmopolitan.
Crisp also recently launched a site with Time Magazine that has been optimized for the iPhone and iPod Touch. This site was chosen as a "Staff Pick" by Apple and featured at Apple.com.
Premium publishers turn to Crisp for sites that are scalable, reliable, well-designed and superiorly constructed--making our Mobile Publisher network of over 200 sites one of the largest in the United States.
Another Year, Another CTIA
7 Apr 2008 - Tamara GruberIt has been a few years since I've attended a CTIA conference but I must say, not much has changed. While they've added a Mobile Entertainment Pavilion, it still remains largely a carrier-centric show with infrastructure and handset companies making up the majority of the exhibitors. During the "Addressing Usability in the Wake of the iPhone" panel, which Boris Fridman, CEO of Crisp Wireless was a dominant panelist, I was still surprised to hear phrases like "the year of mobile" still being bandied about. While the panelists had a frank and, sometimes charged, discussion about the monetization of the mobile web, the audience was still concerned with addressing usability concerns of the mass market -- those millions of phones out there with un- or under-utilized web browsers. In fact, one of the truest statements came from the panelists who commented on how he just wished his phone didn't spend so much time in the charger. As I left the session, I noticed all the people standing around at recharging stations and realized my battery issue wasn't unique to my Treo. Color touch screens, messaging, web browsing, these are all energy hogs that need to continue to be addressed as functionality continues to rise. One of the more surprising comments I heard was a Mobile Entertainment Live, when, during the "What Sucks" panel, speaker Lucy Hood, formerly of Fox, stated that "Texting was mobile's killer app." I haven't heard killer app being discussed in a while but I was happy to hear it clarified as mobile's "first" killer app. Otherwise I would hate to think that nothing lay ahead and the trend that swept Europe years before making it big in the U.S. is the best we can talk about at Mobile Entertainment Live. Luckily, amidst the jargon, euphemisms, parties, gambling, and trade show same old-same old, it was good to see more and more publishers coming to the table to enter into mobile or expand their presence on the mobile web. Others are getting serious about monetizing through mobile advertising and delivering value to their early advertisers with tools such as MicroSite Builder. And I was happy to see the Mobile Entertainment Live audience engaged with our video presentation, even if I did feel bad for the guy with the PowerPoints who presented second to a much smaller audience. Check it out yourself on YouTube. CTIA...thanks and we'll see you in San Francisco in the fall...and seriously reconsider moving back to New Orleans.
Do developers like Android better? How does this impact success?
7 Apr 2008 - Xavier FaconThe other day I got involved in a conversation with some members of the mobile software engineering experts at Crisp Wireless. They were reacting to my blog post about iPhone and Android. The sentiment of the developers was that the open source community is supporting Android and developers in general prefer the more open nature when writing software. Furthermore, the iPhone SDK is limiting compared to Android and a lot of interesting application ideas require capabilities not currently included as part of the iPhone SDK and UELA. For instance, letting the application run in the background is something the developer may need.
Since Android is less limiting, then that’s better? Both to the benefit of the end-user, the mobile operator, the manufacturer and the developer, there are arguments against that. Respectively: Do we want to run concurrent applications on our phone to drain the battery as quickly as possible? Do we want an application to mess with the network when you’re in the middle of a call? Do we want to allow applications that compete with the manufacturers built-in applications? Do we want an insanely complex certification path before the applications are deemed safe enough to allow distribution?
Android is supported by the open source community, so developers must like it a lot? Well, there is no single open source community. Developers are collaborating on other mobile software projects besides Android and I would be surprised if they are willing to drop whatever has been achieved and focus instead on something that Google just kind of threw over the wall. Gnome mobile and GPE Phone Edition comes to mind. Limo Foundation is another. The point being that those new mobile platforms are great for innovation but you can’t pick just one out, build your app for it and think you’re done. Porting to many platforms is expensive and it is in the best interest of Google to realize that being a good citizen of the open source community is helping with avoiding fragmented efforts.
Some of the developers that currently have the iPhone SDK in their hands and are able to have a compelling application written by this summer can likely avoid any porting and make a good enough of a return through iTunes alone. That’s not to say they shouldn’t port their app on Android or any of the other platforms, but at the end of the day, will they still like Android better?Crisp Wireless is interested in hiring talented mobile developers to work at their offices in New York. Please send your resume to jobs@crispwireless.com
What Content is Driving Mobile Web Adoption?
1 Apr 2008 - Tom LimongelloPeople always want to know what content users want while they are mobile. I always caution publishers to keep the nature of the medium and the mobile consumers' needs in mind when designing their mobile site. Mobile is a "right now" experience and the call for on-demand content is strong . Furthermore, publishers need to leverage the mobile medium to drive traffic and business, in addition to extending their brand. For more of my thoughts on what content is driving mobile web adoption, check the column that just ran on MediaPost's Online Media Daily.
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